Academy · Advanced

Query understanding: understanding what the customer means.

A query often contains multiple signals at the same time. By recognizing product type, brand, target group, properties and intention, retrieval can work more specifically.

Entities

For example, recognize brand, product type, model, material, or target group when they are explicitly in the query.

Entity Recognition

Attributes

A question like “black waterproof jacket men’s size xl” contains multiple filter and ranking signals that can be used separately.

Attributes →

Intention

A product code requires different behavior than a broad orientation question. Intention helps determine which retrieval strategy is appropriate.

Intent Detection

Customer language

Local terms, language, and alternative formulations remain valuable domain knowledge, even when AI is used.

Synonyms →

Exactly where necessary

SKUs, model numbers and brand names should not be overwritten by a broad interpretation.

Exact matches →

Evaluate

Verify that the interpretation leads to more logical result sets and better judgments.

Evaluation →
Design principle

Not every query needs the same amount of interpretation.

Advanced search combines exact rules, attributes, lexical retrieval and semantic signals. The best route depends on the query and the available product data.