Search time
Measure time and steps from query to usable product.
B2B Business case
Value arises from revenue and operational efficiency.
B2B Search can contribute to faster orders, less wrong products and lower service load. Use your own data and conservative assumptions.
Order errors
Calculate impact of wrong variant, packaging or incompatible part.
Service tax
Follow questions to in-house service about findability and product selection.
Conversion
Use attributed orders with a suitable business buying cycle window.
Repeat purchases
Meet or repeat customers order again faster.
Zero-result searches
Link missed search demand to assortment, data or terminology.
Management costs
Take manual rules, data repair, development and support with you.
TCO
Compare license and implementation with hosting, maintenance and internal expertise.